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Senior Associate, Payment Investigation.COE Pak - Payments Operations - Inv at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment processing, Investigation, Query resolution, SLA management, Process improvement, OFAC compliance, FATF compliance, Banking operations, Data analysis, Stakeholder coordination

Industry

Banking

Description

* Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF. * Working knowledge of payment processing both outward and inward. * Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure. * Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries. * Manage investigation based on the agreed matrices with business.

Responsibilities

The role involves processing various payment investigation queries such as fund recalls, amendments, and regulatory compliance checks. The associate is responsible for ensuring timely case closure while maintaining coordination with internal teams and external banks.