The gap between what gets sold and what gets delivered is where institutional relationships are won or lost. At Mintlayer, closing an MWS enterprise client is the beginning, not the end — the delivery quality, milestone transparency, and ongoing client health determine whether that client becomes a reference, an expansion, and an advocate.

WHAT YOU WILL OWN

Own the post-sale delivery lifecycle for all MWS institutional client deployments
Manage client expectations through transparent communication on timelines, scope changes, and technical dependencies
Coordinate internal teams on client delivery milestones
Build and maintain the MWS client delivery playbook
Monitor client health post-launch: usage metrics, support ticket patterns, and relationship risk indicators
Escalate material delivery risks before they become client issues
Build and manage the client delivery team as MWS scales

WHAT YOU BRING

7+ years client delivery, professional services, or implementation in enterprise fintech
Experience managing complex multi-stakeholder institutional deployments
PMP, Prince2, or equivalent project management methodology
Manages both client expectations and internal engineering timelines without losing either

Responsibilities