Posted Date
8/21/2025
Description
Senior Associate, Product Operations
Capital One’s Commercial Banking Product team defines the roadmap for the bank’s overall digital strategy, designing new, early stage products and services, and accelerating delivery through innovative methods and technologies. We are a high-tech company with an innovation laboratory within the only founder-led top 10 bank in the U.S.
As a Sr. Associate, Product Operations for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for driving the enablement and adoption of our digital products for both internal and external users. This unique role combines aspects of product marketing, communications, user education, and change management. An ideal candidate will have empathy, stakeholder management and be comfortable using data to build strategies and make decisions.

BASIC QUALIFICATIONS

• Bachelor’s Degree or Military Experience
• At least 2 years of Product Operations, Product Marketing or Change Management experience
• At least 2 years of experience with Microsoft Office or Google Suite

PREFERRED QUALIFICATIONS

• 3+ years of direct experience managing change using Agile or Waterfall methodology
• Strong verbal and written communication skills
• 3+ years of experience with managing marketing channels (e.g., in-app, web, video, in-person events)
• Prosci or other change management certification or designation
• Strong collaboration and influencing skills
• Strong communication and problem solving skills
• Familiarity with various data visualization tools, such as tableau
• Basic understanding of commercial banking or other financial services
• Basic understanding of visual design principles

BASIC QUALIFICATIONS

• Bachelor’s Degree or Military Experience
• At least 2 years of Product Operations, Product Marketing or Change Management experience
• At least 2 years of experience with Microsoft Office or Google Suite

PREFERRED QUALIFICATIONS

• 3+ years of direct experience managing change using Agile or Waterfall methodology
• Strong verbal and written communication skills
• 3+ years of experience with managing marketing channels (e.g., in-app, web, video, in-person events)
• Prosci or other change management certification or designation
• Strong collaboration and influencing skills
• Strong communication and problem solving skills
• Familiarity with various data visualization tools, such as tableau
• Basic understanding of commercial banking or other financial services
• Basic understanding of visual design principles

RESPONSIBILITIES:

• Support development of marketing, communication and change strategies from concept to launch
• Collaborate with partners (e.g., product managers, designers, project managers, engineers, heads of our business lines) to understand change impacts, identify dependencies and create tailored change management strategies for new features and new user groups
• Develop and manage product messaging that is easily consumed and understood by our users, to be used in-app and across multiple user engagement channels beyond email to achieve onboarding and adoption goals
• Contribute to the development and execution of user training (video tutorials, live training sessions, user guides) to drive engagement and adoption for new features and enhancements
• Work directly with end users to build trust and gather insights that will ultimately drive usage and inform the product lifecycle and future roadmaps
• Manage change management routines including, but not limited to: forums, processes, channels and communications with various stakeholders/value chain partners across the commercial bank to ensure optimal leadership & associate engagement
• Gather product, project and end user metrics to monitor adoption and craft adoption strategies to address potential resistance or performance gaps
• Use metrics to craft data driven stories to share with and influence our stakeholders & value chain partners

RESPONSIBILITIES:

• Support development of marketing, communication and change strategies from concept to launch
• Collaborate with partners (e.g., product managers, designers, project managers, engineers, heads of our business lines) to understand change impacts, identify dependencies and create tailored change management strategies for new features and new user groups
• Develop and manage product messaging that is easily consumed and understood by our users, to be used in-app and across multiple user engagement channels beyond email to achieve onboarding and adoption goals
• Contribute to the development and execution of user training (video tutorials, live training sessions, user guides) to drive engagement and adoption for new features and enhancements
• Work directly with end users to build trust and gather insights that will ultimately drive usage and inform the product lifecycle and future roadmaps
• Manage change management routines including, but not limited to: forums, processes, channels and communications with various stakeholders/value chain partners across the commercial bank to ensure optimal leadership & associate engagement
• Gather product, project and end user metrics to monitor adoption and craft adoption strategies to address potential resistance or performance gaps
• Use metrics to craft data driven stories to share with and influence our stakeholders & value chain partners