Senior Associate, Production Services Application Support Analyst at BNY

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dotnet Framework, C#, MVC, IIS, SQL Server, Oracle, Exadata, SQL Queries, SSRS, Crystal Reports, Incident Management, Change Management, Problem Management, Infrastructure Support, Configuration Management, Release Management, Monitoring Tools

Industry

Financial Services

Description

Application Support, perform maintenance changes, and deployments. Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action. Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner. Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. Communicate with business users in order to understand their needs and requirements. Perform process improvements and automations Produce Ad hoc Reports for users from database. Support Infrastructure and Interfacing applications changes. Work in shifts (UK/APAC) on rotational basis. Work on weekends and Holidays to support production releases and enterprise events. Provide on-call support on rotational basis. 6 to 10 years of working/hands-on experience in Dotnet Framework, C#, MVC, IIS, SQL Server / Oracle / Exadata technologies Experience in Database/backend support with strong SQL queries knowledge Experience in SSRS and Crystal Reports Experience in Incident Management, Change Management, and Problem Management Experience in Infrastructure Support, Configuration, and Release Management Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log) and DevOps tools Experience/knowledge in App Engine and Cloud platform is advantage Experience/knowledge in Automation and Process Improvements is advantage Experience/knowledge in Banking Domain is advantage Strong analytical and communication skills - both verbal and written Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities Willingness to work in shifts and weekend/holidays

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Responsibilities

The Senior Associate will provide application support, perform maintenance changes, and proactively monitor application health. They will coordinate with various teams to resolve incidents and communicate with business users to understand their needs.