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Senior Associate - Retail Banking Ops-Cards Operations Iss at Mashreq Careers
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Chargeback Handling, Dispute Reduction, Financial Controls, Operational Processes, Product Implementation, Compliance Programs, Quality Performance Monitoring, Training Programs, Relationship Management, Card Schemes Compliance

Industry

Banking

Description
· Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses. · Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business. · Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted. · Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. Provide analysis and guidance in establishing internal and external agreements. · Plan and develop card financial and chargeback training programs to card center staff to develop their skill. Plan and establish effective relationships with member banks and service level agreements with internal and external departments. · Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches
Responsibilities
The role involves managing daily chargeback handling strategies to minimize financial losses and advising merchants on dispute reduction. Additionally, it includes improving operational processes and ensuring compliance with card schemes.