JOB DESCRIPTION & SUMMARY

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

Additional Job Description

ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT AT PWC WITHOUT REGARD TO ETHNICITY; CREED; COLOR; RELIGION; NATIONAL ORIGIN; AGE; DISABILITY; SEXUAL ORIENTATION; GENDER IDENTITY OR EXPRESSION; GENETIC PREDISPOSITION OR CARRIER STATUS; MARITAL; OR ANY OTHER STATUS PROTECTED BY LAW. PWC IS PROUD TO BE AN INCLUSIVE ORGANIZATION AND EQUAL OPPORTUNITY EMPLOYER.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

OPTIONAL SKILLS

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being
Desired Languages (If blank, desired languages not specified)
English

TRAVEL REQUIREMENTS

Not Specified

requirements

• Support the team responsible for the implementation and administration of the ServiceNow installation,including managing system configurations, gathering and documenting user and process requirements,developing workflow customizations, and performing quality assurance testing and user acceptance testing

Preferred Knowledge/Skills -

• 3-5 years’ experience integrating ITSM solutions in a complex environment
• 3-5 years’ experience gathering requirements and translating them into ITSM processes and functions
• Experience in consulting and the technical/functional skills necessary to make an impact on consultin

ROLES AND RESPONSIBILITIES

• Design and deliver consulting and technical methodologies around the ServiceNow platform
• Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, Service Request (creating catalog items and workflow), Incident Management, Problem Management, and Change Management.
• Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business

requirements

• Support the team responsible for the implementation and administration of the ServiceNow installation,including managing system configurations, gathering and documenting user and process requirements,developing workflow customizations, and performing quality assurance testing and user acceptance testing.

MAIN TASKS

• Implementation and process design of ServiceNow’s products and developing our own custom solutions sticking to the global standards.Work with a diverse workforce from different countries (US and Bangalore) to meet with client gathering requirements, implementing and demoing.

Preferred Knowledge/Skills -

• 3-5 years’ experience integrating ITSM solutions in a complex environment
• 3-5 years’ experience gathering requirements and translating them into ITSM processes and functions
• Experience in consulting and the technical/functional skills necessary to make an impact on consulting

engagements

• Familiarity and experience working in an agile development environment
• ITIL V3 Foundations certification is a must, Advanced ITIL V3 certifications preferred
• Experience in developing and implementing ServiceNow integrations with other tools
• Deep understanding of JavaScript and Web Services
• Working knowledge of industry standard ITSM tools (i.e., ServiceNow, HP, BMC, CA, IBM, or others)
• Solid understanding of infrastructure concepts
• Exposure to Active Directory configuration/administration, strong networking concepts is a plus
• Understand the importance of have a correct information management

• Knowledge of Information Security and Data ProtectionCorrect Information Security Management

• Education Qualification - Bachelor’s degree in Business, Information Technology, Computer Science or related field

Certifications Preferred:

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Administrator
• ITIL Foundations.