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Senior Associate Specialist, Customer Service at Celanese

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, SAP, Relationship Building, Detail Focused, Multitasking, Stress Management, Positive Attitude, Empathy, Accountability, Ownership, Billing Adjustments, Data Analysis, Complaint Handling, Order Fulfillment

Industry

Chemical Manufacturing

Description

Overview The Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling. Responsibilities Ensure perfect order fulfillment of orders and resolve issues as required Work closely with sales management for billing adjustments Key transactional contact for customers Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement Update customer master information in SAP Perform the diversified customer pricing applications in SAP Process billing related adjustments (e.g. returns, credit/debits) Document and follow up of internal and external complaints Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up Qualifications College/university degree Fluent English SAP knowledge is an advantage Troubleshooting/problem solving skills Ability to build relationships Customer Service experience is an advantage Good communication skills Precise, detail-focused Ability to multitasking Able to cope with stress Positive attitude, friendly, empathy Accountability and ownership Follows the rules, but also thinks out of the box and is open for other solutions

Responsibilities

The Senior Associate Specialist is responsible for ensuring perfect order fulfillment and resolving issues within the order to cash process. This includes maintaining relationships with various internal teams and handling customer inquiries and complaints.