Senior Associate Specialist, Customer Service at Celanese

Qinhuai District, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Pricing Verification, Order Tracking, Customer Service, Problem Resolution, Collections Assistance, Master Data Maintenance, Billing Coordination, Complaint Handling, SAP, Credit Limits, Troubleshooting, Problem Solving, SOX Controls, Trade Compliance, Supply Chain Planning

Industry

Chemical Manufacturing

Description

Job Overview 综述 Senior Associate Specialist plays a key role in fulfilling customers’ order for the Performance Material business. She / he is responsible for perfect order fulfillment within the order to cash process to ensure customer satisfaction. Order to cash includes order entry, pricing verification, order tracking, customer service/problem resolution, assists with collections and master data maintenance, billing coordination, complaint handling. Responsibilities 职责 Ensure perfect order fulfillment of orders and resolve issues as required. Key customer service contact for customers and/or service providers. Maintain key internal relationships including Order coordinator, Sales, Logistic operation, Import/Export, Supply chain planning, Scheduling, Product manager, Trade compliance, Credit, Accounting, Tax, Financial Shared Services, Quality etc. Update customer master information in SAP including clarifying and recommending credit limits in coordination with Credit Management. Monitor and ensure resolution of order defects and blocks. Provide price confirmation to the customer, perform price verification between SAP and customer PO, and maintain communication about pricing to the account manager and sales management. Interact with third party service providers (i.e. Freight Forwarders, Warehouses, Vendors). Support preventive and corrective action in personal area of influence for issues. Follow established policy, company business rules and standard processes to ensure compliant order flow. Adhere to SOX Controls. Qualifications 要求 Bachelor’s degree and 3 years customer service experience (not call center) Experience in ERP System (SAP is preferred) Fluency in spoken and written English (second foreign language could be extra credit). Proficient in Microsoft Office applications (including Outlook, Excel, PowerPoint, Word) Team player. Ability to handle stressful situations. Troubleshooting/problem solving skills.

Responsibilities

The Senior Associate Specialist is responsible for perfect order fulfillment within the order-to-cash process, acting as the key customer service contact for order entry, tracking, and issue resolution. This role involves maintaining relationships with various internal departments and third-party service providers to ensure customer satisfaction.