JOB DESCRIPTION SUMMARY

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and the drive to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add talented individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.
We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences maximizes the potential of both the individual and the firm
HarbourVest is an equal opportunity employer.
The Senior Associate will be responsible for overseeing the end-to-end operations of products outsourced to third-party administrators (TPAs), ensuring accountability and resolving escalations. This role requires a deep understanding of the operational processes across all areas involved in executing the product’s overall operating model. The Senior Associate will assess and manage operational trade-offs related to cross-functional and cross-product issues. Additionally, the position will monitor the performance of both third-party administrators and internal teams, ensuring adherence to established SLAs and KPIs, while also managing the relationship with the third-party administrator.
This position will be a hybrid work arrangement

EDUCATION (CHOOSE ONE BELOW & DELETE OTHERS THAT DO NOT APPLY)

• Bachelor’s degree in business management, finance or accounting, MBA or CPA a plus but not required

EXPERIENCE (CHOOSE ONE BELOW & DELETE OTHERS THAT DO NOT APPLY/EDIT FOCUS)

• 5-8 Years experience in a client or investment operations role preferred (Senior Associate level)
  

  LI-Hybrid

Job ID R1699

• Collaborate with Operations and Product teams to develop, monitor and track SLAs and associated KPIs to measure performance against agreed targets
• Manage change requests with third-party administrators and assist with implementation across internal teams and external providers to ensure seamless operations and alignment.
• Consolidate business demand to scale service providers offering and create operating leverage for internal teams
• Support and contribute to end-to-end quality management efforts that align with broader business objectives, ensuring cross-functional alignment on performance goals.
• Assist with the identification and design of new and continuing operational needs to promote efficiency and accuracy
• Partner with internal subject matter experts (SMEs) and third-party administrators to resolve escalated issues, correct errors, and ensure timely delivery of fund-related tasks.
• Work closely with other team members to develop and implement best practices for third-party administrator (TPA) oversight, ensuring consistency and efficiency across the global wealth and institutional business
• Support other tasks and projects as required, contributing to the overall success of the team and organization.