Senior Associate - Tech Operations Engineer at American Express Malaysia Sdn Bhd

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System performance monitoring, Incident resolution, Root cause analysis, Application maintenance, Performance tuning, Disaster recovery, Infrastructure as a Service, Platform as a Service, ITIL, CMMI, AIOps, Automation, Java, JavaScript, Linux, Networking

Industry

Financial Services

Description

Senior Associate - Tech Operations Engineer 9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 4th in Great Place to Work's Best Company To Work For 2025 Top GBS Employers for the Philippines (2025) by the Everest Group At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As a Senior Associate, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include: Oversee system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality Investigate and resolve critical incidents and problems in systems and services, including root cause analysis Implement remedies and preventative measures to maintain and enhance system integrity Manage application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures Direct service support activities, including advanced access control, application installation, and retirement of outdated systems Monitor quality standards of documentation and reporting Collaborate with cross-functional teams to ensure adherence to quality standards during development and implementation phases Drive continuous service improvement by developing and maintaining best practices and knowledge repositories Coordinate disaster recovery testing and lead post-implementation reviews to ensure system resilience Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives Minimum Qualifications: Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 4 + years of varied experience in software engineering or service delivery. Knowledge of distributed multi-tiered systems, algorithms, and relational databases Knowledge of data structures and associated components to support complex system functionality Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice Experience in technology service delivery, application maintenance, or technical support Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. Experience with troubleshooting techniques for root cause analysis of issues. Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated. Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud. Proficient verbal and written communication skills. Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude. Preferred Qualifications: Certification in ITIL, Agile is a plus Public Cloud certification is a plus DevOps knowledge for highly available IT infrastructure. Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET Building live production APIs and services. Hands-on expertise with application design, software development and automated testing. Experience with relevant business domain related functions. Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

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Responsibilities

The Senior Associate will oversee system performance monitoring, resolve critical incidents, and implement preventative measures to ensure high product availability. They will also collaborate with cross-functional teams to drive continuous service improvement and manage application maintenance tasks.