Senior Associate, User Acceptance Testing at BNY

Lake Mary, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Problem-Solving, Operational Issues, Technical Issues, Process Improvements, Communication, Team Leadership

Industry

Financial Services

Description

Senior Associate, Client Service - Global Collateral Client Platform At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Client Service to join our Global Collateral Client Platform team. This role is located in Lake Mary, FL. In this role, you'll make an impact in the following ways: Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed. Provide individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings. Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred. Advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base. Ability to provide guidance to less experienced team members. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.