Are you an experienced IT Service Management professional who thrives in a bilingual environment?
Do you excel at delivering technical support across multiple tiers and enjoy working hands-on with Windows 11 and enterprise application deployments?
A high-impact federal team is seeking a Senior-Level ITSM Auditor to play a key role in delivering secure, reliable IT support across the organization. This is a unique opportunity to contribute to the modernization and stability of systems that support national operations and public accountability.
As a Senior-Level Auditor – ITSM, you’ll be part of a collaborative Client Computing team, working alongside support specialists, technical advisors, and analysts. You’ll provide first-, second-, and occasional third-line support, while also contributing to ongoing Windows 11 and enterprise software upgrade initiatives. Apply today!

QUALIFICATIONS

• Must hold an active Secret-level security clearance.

• Fluently Bilingual (ENG/FRE, FRE/ENG)

• Post Secondary education - proof required for application.

• Must be able to/willing to work on-site in Downtown Ottawa twice a week (Tuesday is core day).

• Proven experience delivering 1st–3rd line IT support in enterprise environments.
• Strong knowledge of Windows OS environments, especially Windows 11.
• Experience with enterprise tools such as Adobe Acrobat and OpenText eDocs.
• Excellent documentation and communication skills.
• Ability to collaborate in a team of support specialists and analysts.

SUMMARY

If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.
We look forward to hearing from you!
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

• Provide second- and third-level technical support for hardware, software, and client solutions.

• Assist with escalated HelpDesk tickets and perform triage during peak volume periods.

• Troubleshoot and resolve moderately to highly complex technical issues.
• Contribute to Windows 11 deployment and software upgrade activities.
• Offer guidance to users and staff on corporate standards, policies, and security guidelines.
• Analyze user needs and propose hardware/software solutions in alignment with IT security policies.
• Document service requests and resolutions in TOPdesk.
• Create and maintain IT knowledgebase articles, training resources, and FAQs.
• Participate in daily standups and agile sprint ceremonies.