READY TO REDEFINE WHAT’S POSSIBLE IN MOLECULAR DIAGNOSTICS?

Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare. At BillionToOne, we’ve built something extraordinary—a culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters in our mission to make life-changing diagnostics accessible to all. We don’t just aim for incremental improvements; we strive to build products that are 10x better than anything that exists today. Our people are our greatest asset: talented scientists, engineers, sales professionals, and visionaries united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion—every innovation you contribute helps remove fear of unknown from some of life’s most critical medical moments. If you’re driven by purpose, energized by innovation, and ready to help build the future of precision medicine, this is where you belong.
We are looking for a Senior Automation Service Engineering Associate to join our growing Service Engineering team in support of clinical patient testing in our high throughput CLIA lab. The selected candidate will be responsible for delivering primary service response to laboratory operations at the Billion To One - Union City location. They will be part of a team that handles the troubleshooting, repair, and maintenance of laboratory equipment. The ideal candidate for this position is skilled in providing excellent customer service, troubleshooting errors with laboratory automation equipment, and maintaining detailed records of issues and resolutions.
Shift Hours: Wed - Sat, 10pm - 8:00am (+50% shift differential and +5% weekend differential; 4x10 schedule includes two 30-minute lunch breaks)

REQUIREMENTS:

• BS degree in a scientific discipline
• 2+ years of experience servicing Liquid Handlers, or 3+ years experience in a technical service role
• Familiarity with coding language basics and flow control logic
• Understanding of clinical laboratory assays and their applications
• Ability to identify, analyze and solve problems with minimal direction
• Strong willingness to learn in a complex laboratory environment
• Strong attention to detail and accuracy
• Excellent documentation skills with working knowledge of Good Document Practices (GDP)
• Strong communication skills (verbal and written)

• Work in a team responsible for service, support, and troubleshooting of automated processes and instrumentation
• Execute or coordinate routine maintenance of laboratory equipment
• Perform Installation, Operational, and Performance Qualification on equipment
• Troubleshoot and triage equipment issues and involve vendors as required
• Draft documentation related to equipment operation and maintenance as needed
• Suggest process improvements and design a plan to execute them
• Maintain organized equipment parts inventory and comprehensive equipment records
• Execute special projects as assigned