Senior Automotive Service Advisor / Writer | Up to $45/Hr* & Weekends Off | at Christian Brothers Automotive

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

45.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Building, Repair Process Management, Workflow Management, Service Sales, Honesty and Integrity, Positive Attitude, Team Atmosphere Maintenance, Professional Phone Communication, Long-term Relationship Building, Customer Service Coordination, Vehicle Shuttle Service, Repair Specification Adherence, Teamwork, Windows Based Computer Software Proficiency, Automotive Store Applications Proficiency, Coaching and Mentoring

Industry

Motor Vehicle Manufacturing

Description

Company Description Christian Brothers Automotive Benefits: *Up To $45/Hr for Highly Qualified Candidates Closed Every Weekend To Spend Time With Family & Friends Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans Gym Reimbursement Monthly Performance Bonus Earn More With Team Performance Bonuses On-Going Training & Career Advancement Employee Appreciation Events Employee Discount Weekly Lunches Chaplain Care Support Available Locally Owned and Operated Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards Continuous Training Available Through The CBA Flywheel Learning System Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Job Description Job Title: Automotive Service Advisor / Writer Location: 3740 Westdale Pkwy SW, Cedar Rapids, IA 52404 - Opening soon! Job Overview: As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our guests. Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility. As a Senior Automotive Service Advisor / Writer, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole. Responsibilities include, but are not limited to: Greet every guest that enters our facility with hospitality and respect Present the best solution to properly repair our guests' vehicle in a way that is easy for them to understand Manage the store’s workflow in an effective and efficient manner Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Build long-term relationships between the store, yourself and the guest we serve Directs, coordinates, and participates in performing customer service activities Shuttle guests as needed in CBA branded vehicle Ensure that all repairs are performed to proper specifications Work together as a team and assist other employees as needed Other duties as assigned Qualifications Qualifications: Current driver’s licenses Driving record acceptable to our current insurance carrier Proficiency in Windows based computer software and automotive store applications Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment Additional Information Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. Department: Iowa

Responsibilities

The Senior Automotive Service Advisor/Writer acts as the primary contact for guests needing vehicle assistance, guiding them through the entire repair process while ensuring satisfaction. This role also involves coaching and mentoring teammates to enhance the overall skill, experience, effectiveness, and efficiency of the service team.