Senior Azure Customer Engineer

at  Microsoft

Are you a customer-obsessed, curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability and support. Our culture of growth mindset and empowerment are central to who we are and how we work.
We are looking for a Senior Azure Customer Engineer with experience deploying on any of the public cloud platforms to help us redefine support and supportability. This role is ideal for someone who is passionate about deploying or supporting cloud services with knowledge of usage patterns for these services.
As a Senior Azure Customer Engineer, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements & Supportability improvements.
If you have a passion for Cloud Services, and take pleasure in assisting customers, we’re looking for you!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

QUALIFICATIONS

Required Qualifications:

• Bachelor’s Degree in Engineering, Computer Science, or related field AND 4+ year(s) experience in software industry experience related to technology
• OR equivalent experience.
• 2+ year(s) working experience on customer-focused cloud computing technologies across Windows and/or Linux, with demonstrated experience in One-or-More of the following domains:
• Azure Core Platform: Compute, Storage, Networking
• Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
• Identity and Authentication: SSO/Federation, AD/Azure AD etc.

Other Requirements:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master’s Degree in Engineering, or related field AND 6+ years of software industry experience related to technology OR Bachelor’s Degree in Engineering, Computer Science, or related field AND 8+ years of software industry experience related to technology OR equivalent experience.
• 4+ year(s) of programming/scripting/automation experience (Java, Perl, Ruby, C#, Python, PowerShell and/or PHP)
• History of customer-obsession, including blog posts, how-to videos, troubleshooting guides, etc.
• Certification in Microsoft and/or competing cloud technologies.
• Ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
• Passion for customers and focus on delivering the right customer experience.
• Openness and ability to learn new skills and technologies in a fast-paced environment.

Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 30, 2024.

o Supporting Azure customers across various modalities as part of a global support delivery team
o Going technically deep across Azure services (at least level 300-400) and actively seek solutions to customer needs and communicate trends to leadership
o Turning Azure customers to Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools
o Building a close working relationship with teams related to assigned service areas, to leverage in case of escalations, as well as to drive product improvements
o Building and updating Azure product documentation to help customers deliver solutions on Azure
o Working closely with the feature engineering teams to report bugs, expedite bug fixes and bubble up feature requests
o Designing and build lightweight tooling, diagnostic, and automation to improve customer experience
o Embody our Culture and Values