Senior Azure Infrastructure Support Engineer at Capgemini Portugal

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure IaaS, Azure PaaS, Azure Networking, PowerShell, Terraform, Azure AD, ITIL, Azure Monitor, Bicep, Azure Firewall, Disaster Recovery, Root Cause Analysis, FinOps, Azure Key Vault, RBAC, Azure Backup

Industry

IT Services and IT Consulting

Description

Role Overview The Senior Azure Infrastructure Support Engineer is responsible on implementing azure services (IaaS/PaaS/SaaS) and to provide Level 3 end to end support regarding azure services. This role focuses on ensuring high availability, performance, security, and compliance of Azure platforms supporting mission‑critical applications. The engineer acts as a subject matter expert (SME), leads complex incident resolution, and drives proactive infrastructure optimization in line with enterprise and government standards. Key Responsibilities Azure Infrastructure Operations & Support Implement solutions on azure according to business needs Provide Level 3 support for Azure infrastructure including compute, storage, networking, and platform services. Monitor Azure environments for availability, performance, cost, and security using Azure Monitor, Log Analytics, and Application Insights. Lead troubleshooting of complex infrastructure incidents, including root cause analysis (RCA) and preventive actions. Support production and non-production environments with strict SLA adherence. Incident, Problem & Change Management Act as an escalation point for critical incidents and outages. Participate in 24x7 on-call rotations as required. Drive problem management by identifying recurring issues and implementing long‑term fixes. Support change and release activities, including infrastructure upgrades, patching, and configuration changes. Provide reports using scripting languages on services health/cost/compliance …etc Azure Platform Management Manage and support key Azure services such as: Virtual Machines, Scale Sets Azure Virtual Networks, Load Balancers, Azure Firewall Azure Storage (Blob, File, Disk) Azure Backup and Site Recovery Azure AD and role-based access control (RBAC) Azure Key Vaults Support high availability and disaster recovery (HA/DR) setups across regions. Security & Compliance Implement and enforce Azure security best practices, including identity, network, and data protection controls. Support security vulnerability remediation, patching, and compliance audits. Work closely with security teams to address incidents, alerts, and policy violations. Automation & Continuous Improvement Automate operational tasks using PowerShell, Azure CLI, ARM/Bicep, or Terraform. Contribute to infrastructure standardization and reliability improvements. Optimize Azure costs (FinOps) through monitoring and recommendations. Documentation & Knowledge Management Create and maintain runbooks, SOPs, architecture diagrams, and support documentation. Provide knowledge transfer and mentoring to junior engineers. Support audits and governance reviews through accurate documentation. Required Skills & Experience Technical Skills 7+ years of experience in infrastructure support, with strong hands-on Azure experience. Deep knowledge of Azure IaaS and core PaaS services. Strong understanding of networking concepts (DNS, TCP/IP, VPN, ExpressRoute). Experience with Azure AD, identity management, and security controls. Proficiency in scripting and automation (PowerShell, Azure CLI). Strong troubleshooting skills across OS (Windows/Linux), network, and cloud layers. Operational Experience Experience working in managed services or enterprise environments. Strong exposure to ITIL processes (Incident, Problem, Change). Experience supporting production environments with strict SLAs. Certifications (Preferred) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert ITIL Foundation or higher Soft Skills Strong analytical and problem-solving capabilities. Clear and professional communication with technical and non-technical stakeholders. Ability to work under pressure in critical production scenarios. Ownership mindset and proactive approach. Nice to Have Experience supporting government or regulated environments. Exposure to DevOps practices and CI/CD pipelines. Multi-cloud or hybrid infrastructure experience (on‑prem + Azure)

Responsibilities

Implement and provide Level 3 end-to-end support for Azure IaaS, PaaS, and SaaS services to ensure high availability and security. Lead complex incident resolution, perform root cause analysis, and drive infrastructure optimization in line with enterprise standards.