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Senior B2B Operations Specialist at Abou Ghaly Motors
Cairo, Cairo, Egypt -
Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Route Planning, Capacity Planning, Operational Execution, SLA Compliance, KPI Monitoring, Incident Handling, Stakeholder Management, Process Improvement, Data Analysis, Cost Efficiency, Service Delivery, Fleet Allocation, Client Coordination, Performance Reporting, Problem Solving, Organizational Skills

Industry

Motor Vehicle Manufacturing

Description
Job Purpose ​Responsible for managing and optimizing daily B2B transportation operations to ensure reliable service delivery, cost efficiency, and full SLA compliance. The role supports planning, execution, performance monitoring, and continuous improvement while acting as a key point of coordination between clients, drivers, vendors, and internal teams. ​ Responsibilities: Manage daily B2B transportation operations to ensure on-time performance and service quality. Plan and optimize routes, shifts, fleet allocation, and capacity based on client demand. Monitor operational execution, handle incidents and escalations, and ensure quick resolution. Ensure compliance with SLAs, KPIs, safety standards, and company policies. Prepare and share daily, weekly, and monthly operational and performance reports. Coordinate with on-ground teams, control rooms, drivers, and security teams. Support client meetings, visits, audits, and operational reviews. Identify operational gaps and drive process improvement initiatives. Bachelor’s degree in business, Operations, Logistics, or a related field. Experience in corporate transportation, mobility, or ride-hailing operations is preferred. 3–5 years of experience in transportation, logistics, fleet, or B2B operations. Strong knowledge of route planning, capacity planning, and operational execution. Experience working with SLAs, KPIs, and client-facing operations. Proficiency in Excel / Google Sheets and operational reporting with basic data analysis. Strong problem-solving and decision-making skills. Excellent communication and stakeholder management. High attention to detail and strong organizational skills. Customer-focused mindset with a strong sense of ownership.
Responsibilities
The specialist is responsible for managing and optimizing daily B2B transportation operations to ensure reliable service delivery, cost efficiency, and full SLA compliance. This includes planning, execution, performance monitoring, and acting as a key coordination point between various internal and external parties.