Hive is a fast-growing SaaS company offering marketing solutions to live event promoters across North America. Our Engineering Team builds and maintains the systems that empower our customers to do powerful things simply and intuitively. We operate with agility—shipping minimum viable products, deploying multiple times daily, and rapidly iterating based on customer feedback.
At Hive, we handle impressive technical scale: ingesting high-volume data in real-time from 20+ integrations (including Ticketmaster and Eventbrite), storing and querying billions of customer data points, and delivering over 200 million emails and SMS messages monthly to our clients’ customers. Our technology stack includes Python, React, Redis, MongoDB, SQL, Elasticsearch, Clickhouse, and various AWS services.
As we continue to scale, we’re seeking a Senior Backend Engineer to join our Reliability Team—the foundation that enables our product and engineering teams to deliver exceptional experiences while maintaining system performance, security, and cost efficiency.

THE ROLE

As a Senior Backend Engineer for the Reliability Team at Hive, you’ll be part of a team responsible for the performance, reliability, and maintainability of our systems. This role bridges infrastructure, operations, and application engineering to ensure our services are scalable, performant, secure, and cost-effective as we tackle increasingly complex technical challenges.

WHAT YOU’LL DO

• Champion system observability improvements through implementation, maintenance, process refinement, and automation for business-critical services
• Drive SLO adoption and improvement to ensure excellent customer satisfaction across key value streams
• Enhance application performance at every level, from infrastructure foundations to runtime environments
• Tackle and resolve complex technical challenges across the entire stack
• Partner with development teams to design and implement scalable, reliable solutions
• Lead security and compliance initiatives as integral components of our engineering practice
• Craft and refine developer tools that boost team productivity and efficiency
• Develop and implement strategies to optimize cloud infrastructure costs
• Collaborate with DevOps to maintain and enhance deployment pipelines in our cloud environments
• Contribute to incident management by defining meaningful metrics, executing against targets, and improving response times and overall system stability