YOUR MISSION:

At Parloa, we’re on a mission to transform real-time customer interactions through a new generation of agentic AI. Our platform powers intelligent agents that automate complex voice and chat conversations at scale. As an engineer, you’ll take on meaningful challenges — from distributed systems to low-latency pipelines — and help solve problems the industry hasn’t cracked yet. Join us to build AI that doesn’t just respond — it understands, decides, and acts.
As a Backend Engineer (f/m/d)* on the Real-Time Communications team, you will be enabling our users to interact with our AI agents in their device of choice, using their preferred communications medium in a self-service fashion, with the highest standards of reliability and security. You haven’t worked with our stack? That’s fine! We would love to get in touch as long as you are open to learn and code in Typescript.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Design, build, and maintain secure and scalable backend services
• Optimize system performance for low latency, high throughput, and reliability
• Collaborate across teams to integrate machine learning components into production systems
• Lead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon)
• Drive initiatives to improve operational excellence
• Contribute to the evolution of our architecture and engineering culture
  Our Tech stack:
  Python, Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, NATS, Kamailio, RTPengine, Janus, FreeSwitch