TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TrutYou, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member’s unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.

Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.

• Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
• Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
• AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.

Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you’re in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.

LOCATION OF THE ROLE: GERMANY / SPAIN / ROMANIA (REMOTE)

As a Senior Backend Engineer, you will be part of the Customer Experience Platform (CXP) team and work directly with the Product Manager and other stakeholders to deliver new features, in the form of APIs and data services. You will have the chance to work with technologies such as FastApi, Kafka, Docker, or Kubernetes, to create new features, paying special attention to quality.

IN YOUR ROLE, YOU WILL MAKE AN IMPACT BY…

• Designing, building, and operating data-intensive backend services as a part of a seasoned data engineering team
• Participating in architectural decisions and technology management
• Taking responsibility for planning and designing software
• Engaging with our product team to understand our customers and deliver a great value for them
• Thinking forward and co-creating the vision for the future
• Supporting and mentoring others