Shore United Bank is seeking a full-time Senior Branch Banking Specialist (Senior Bank Teller/Assistant Head Teller) to join our team. The Senior Branch Banking Specialist is responsible for supporting the Branch Banking Supervisor in coordinating the operational functions of Specialists, promoting timely and courteous service, overseeing compliance with regulations and branch operational policies and procedures, and assisting in the evaluation of the staff. The Senior Branch Banking Specialist assists with all sales initiatives and provides the highest quality of service to every customer in processing efficient and accurate transaction processing. The specialist is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma/GED equivalent.
• 1 year experience as a Bank Teller.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience cash handling with high level of accuracy.

• Supports Branch Banking Supervisor in coordination of the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD’s, IRAs, and safe deposit boxes.
• Oversees compliance with regulations and Branch operational policies and procedures by performing audits relating to cash, performing weekly Monetary Instrument Log (MIL) reports on money orders and official checks, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch staff to understand and deliver these guideline standards.
• Assists in the evaluation of new staff, provide direction, training, coaching, development, and monitoring of performance, motivate staff, and communicate changes in policies and procedures.
• Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Performs and provides support as the backup Branch Banking Supervisor daily in supervision duties and workflow.
• Maintains the highest level of confidentiality with all information obtained.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
  Location: Dover Street Branch - 18 E Dover St, Easton, MD 21601