Senior Banking Adviser - WestCity at Westpac New Zealand

Henderson, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lending Expertise, Digital Savvy, Relationship Building, Mentoring, Communication, Negotiation, Problem-Solving, Coaching, Influencing Outcomes, Organisational Skills, Attention To Detail, Ethical Decision-Making, Customer-Centric, Financial Advice

Industry

Banking

Description

Senior Banking Adviser, WestCity WestCity Waitakere Full time, Permanent position Monday to Friday with late nights Thursday. Mō te Tūranga – About the role As a Senior Banking Adviser, you’re the go‑to expert in branch — the person customers trust with their biggest financial decisions and the one who can turn a home‑loan conversation into a moment of genuine excitement and confidence. You’ll own the lending journey end‑to‑end, guiding customers through everything from their first home to their next big investment, all while dazzling them with advice that’s clear, and tailored to their world. You’ll uncover needs they haven’t yet voiced, champion digital tools that make banking easier, and ensure every customer walks away feeling supported, empowered, and ready for what’s next. This is a role for someone who loves people, loves community, and isn’t afraid to paint your town RED. You’ll be out building relationships with local businesses, schools, and community groups, spotting opportunities to grow Westpac’s presence and helping customers build financial confidence along the way. Inside the branch, you’re the senior voice — setting the tone for what exceptional customer experience looks like. If you thrive in a fast‑paced environment, enjoy meaningful conversations, and want to make a real impact in your community, this is your chance to shine. Nā tāu rourou – What you’ll bring? You’re confident, curious, and energised by great conversations. You know lending inside out, you’re digitally savvy, and you’re passionate about helping customers make smart, informed decisions. You’re a natural relationship‑builder, a steady mentor, and someone who brings both heart and hustle to every day. 3+ years’ experience in banking and/or lending Level 5 Residential Lending Qualification (or working toward it) Strong knowledge of lending, banking products, and regulatory requirements Excellent communication, negotiation, and problem‑solving skills Digital confidence, with the ability to coach customers and colleagues Experience building relationships, influencing outcomes, and supporting or mentoring others Strong organisational skills, attention to detail, and a commitment to ethical, customer‑centric decision‑making Westpac Hei Wāhi Mahi | Working at Westpac As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Career growth – we promote internal capability; we have programmes that recognise star performers Generous parental leave – and top up government paid parental leave School holiday subsidy - help you balance work and family during school holiday Environmental and community care programmes Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 30 March 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The Senior Banking Adviser acts as the branch's go-to expert, owning the end-to-end lending journey for customers, providing clear and tailored financial advice for major decisions. This role also involves building relationships within the local community and setting the standard for exceptional customer experience within the branch.