DESCRIPTION:

The Senior Manager – Credit Cards, Electronic Banking Services, Deposits and Loan Operations is responsible for overseeing the end-to-end operations of credit cards, electronic services, deposit account management, loan booking and servicing, ACH processing, check discrepancies, non-posted transactions, and subsidiary and general ledger (GL) reconciliations. Additionally, this role manages Broadridge (BPS) account maintenance processes to ensure accuracy, efficiency, and compliance with regulatory and internal standards. Is also responsible for overseeing the strategic direction, operational excellence, and client-centric delivery of credit card operations and electronic banking services within the Banking Operations Department. Reporting to the SVP, Head of Banking Operations, the Senior Manager plays a critical role in maintaining operational excellence in the day to day in a safe and sound manner.

4. CLIENT EXPERIENCE AND SUPPORT:

1. Establish a high-touch internal client support framework to address electronic banking inquiries and resolve issues promptly.
2. Collect feedback to continuously enhance the operational experience, focusing on ease of use and personalization.
   3.Deliver training sessions or informational resources to educate clients about system features and best practices.