Lead and oversee a team of Food and Beverage Managers, ensuring exceptional customer service and operational standards are maintained across all retail bars and food units.
Drive business performance, ensuring operations comply with health, safety, legal, and compliance requirements while meeting or exceeding set standards.
Inspire and coach Managers to deliver Legendary Experiences through their teams.
Ensure peak productivity, efficiency, and performance by supporting effective staffing, planning, and operational management across multiple units.
Act as the primary link between Food and Beverage Managers and the Deputy & Retail Operations Manager, translating strategic objectives into actionable goals.
Take responsibility for the recruitment, training, and development of colleagues, ensuring they have the leadership capacity to drive high-performing teams.
Work collaboratively with department leads to align retail operations with overall business objectives.
Monitor and manage business needs and performance standards in line with Levy Signatures, Client Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
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