Term:

Permanent
Working hours:

Full-time
Practice area:
Marketing & Business Development
Location:

Guildford
The Role
We are seeking a BD & client services professional to support our BD&M team to help drive best practice behaviours across our practice groups and help shape and embed initiatives across the client portfolio, championing a “client-first” culture. This role will have the platform and backing to help shape something from the ground up - delivering high-value, client-focused programmes, campaigns and strategies that will make a measurable difference to the firm’s future.
Working closely with the Head of BD & Marketing, BD & Client Services Managers, the wider BD&M team, practice group heads and the wider partnership to help develop and grow a fully integrated, strategic and client-focused BD&M function, leveraging existing and new systems and processes where appropriate, and bringing fresh ideas.

• Supporting BD & client services managers, practice group heads and partners to deliver their BD strategy plans.
• Key Client Management programme and client development framework.
• Client segmentation & prioritisation to identify brand-enhancing, scalable, and profitable relationships.
• Structured client feedback and listening programme, translating learnings into specific actions that feed directly into client and practice plans and firm strategy.
• Supporting on tenders and proposals.
• Contributing to the rollout of practical tools that support client planning, client engagement opportunities, relationship tracking and reporting.
• Promoting usage and deriving maximum value from the firm’s CRM system, InTapp DealCloud.
• Helping to create a client-first culture and driving a client-obsessed approach to all BD&M activity.
• Keeping up to date with news and developments and always considering how our clients are impacted.
• Assisting with a firmwide horizon scanning process to ensure our clients are kept informed of forthcoming legal and regulatory changes.
• Maintaining and evolving a suite of sales collateral, aiding the cross-selling of different services.
• Supporting on campaigns targeted at winning work from existing and prospective clients, leveraging practice group products, cross-practice group services and market trends.
• Assisting on our events programme, working with members of our legal and business professionals teams.
• Supporting on the legal directory submission process