JOB DESCRIPTION

Allied Universal® is hiring a Senior Benefits Specialist. The Senior Benefits Specialist provides support for Health & Welfare benefit programs, including vendor management, project management, communications, and providing day-to-day support. This position will handle vendor management in order to provide high-quality, effective, and compliant benefit programs, administration, and service for all participants.

QUALIFICATIONS:

• High school diploma or equivalent (e.g., GED)
• Minimum of four (4) years of benefits administrative experience in a fast-paced environment
• Knowledge of all pertinent federal and state regulations, filing and compliance requirements affecting employee benefits programs, including ERISA, ACA, COBRA, FMLA, ADA, Section 125, and DOL requirements
• Ability to maintain sensitive information in a strictly confidential manner, exhibiting a high degree of ethics, professionalism and service orientation in all activities and all interactions with internal and external individuals
• Must be a proactive problem solver and team player, with an above-average attention to detail and accuracy
• High degree of flexibility and initiative, with the ability to effectively operate with limited supervision
• Ability to support requests from multiple individuals, effectively prioritizing tasks in order to ensure all activities are accomplished within established deadlines
• Advanced proficiency in MS Office products (Word/Excel/PowerPoint/Outlook), and Internet and website navigation; analytical and technical support in the delivery of benefit administration
• Professional, articulate, and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player
• Willingness to take direction and critical feedback, and adapt to improve skills and effectiveness with a positive attitude
• Must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
• Must be able to speak, read, and write the English language fluently

PREFERRED QUALIFICATIONS:

• College degree in Business, Human Resources, or a related field
• Working knowledge of union and prevailing wage benefits
• Ability to speak a secondary language

• Assist with benefits administration of group benefits programs (group health, dental, vision, short-term and long-term disability, life insurance and flexible spending plans on a daily basis
• Serve as subject matter expert and a point of contact in answering questions, including complex, escalated matters from benefit and human resources colleagues regarding employee’s benefits with high level of service support to our colleagues
• Perform quality checks and audits to ensure accurate benefits data and compliance adherence; support compliance testing and annual audit
• Investigate and resolve matters of significance including complex and unusual issues brought forth by management or colleagues
• Serve as a liaison between colleagues and carriers, handing or facilitating requests for contribution adjustments, refunds, or other administrative changes
• Act as liaison for all insurance carriers and third-party administrators for employee eligibility, claim and plan coverage inquiries, providing accurate and timely responses. Coordinates directly with third party administrators to research and resolve issues
• Lead the implementation, testing, and maintenance of new and existing carriers EDI files with internal and external teams
• Support automated and manual benefits processes
• Assist with annual open enrollment activities, including the timeliness of elections to carriers
• Help maintain benefits website and share drive
• Provide customer service for all employees calling into the benefits hotline during open enrollment and other peak call times
• Assist with the annual ACA reporting process from gathering data from third-party administrators, audits, research, and answer employees’ questions
• Document and maintain administrative procedures for all assigned benefit duties
• Customer service, research and resolution with employee inquiries, carrier/file feed auditing, HRIS and Benefits systems maintenance/data entry of new enrollments and benefit changes
• Monitor and research weekly benefit deduction changes and updates
• Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, qualifying life event changes, beneficiaries, disability, accident and death claims, and National Support Orders, Employee and Wage verifications, maintain group benefits database and update employee records
• Assist with special projects assigned by management team