Senior Benefits Support Services Analyst at TRINET USA INC

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Benefits Administration, HR Operations, PeopleSoft, HRIS, Microsoft Office Suite, Communication Skills, Analytical Mindset, Organizational Skills, Time Management, Customer Service, Interpersonal Skills, Problem Solving, Mentoring, Training, Research, Process Improvement

Industry

Human Resources Services

Description

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. Bachelor's/ Master's degree; in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Minimum 5 years of experience in employee benefits administration Experience in the PEO (Professional Employer Organization) industry is a strong plus Familiarity with PeopleSoft or similar HRIS platforms preferred Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong verbal and written communication skills Ability to handle escalations and resolve complex issues independently Analytical mindset with attention to detail Strong organizational and time management skills Ability to manage multiple priorities and meet deadlines Adaptability to changing processes and systems Excellent customer service and interpersonal skills Experience with benefits administration software/tools Process mid to high-complexity PeopleSoft benefits events, including client-level changes and employee-level impacts Provide expert-level support to internal and external clients and WSEs via phone, chat, email, or case management systems Conduct in-depth research and resolve complex benefits-related issues, escalating when necessary Analyze benefits data and system configurations to identify trends and recommend process improvements Conduct outbound calls to clients/WSEs for follow-ups or benefits renewal support Audit peer work to ensure accuracy and consistency in benefits processing Mentor and train junior team members; support onboarding and knowledge sharing Participate in special projects and act as an escalation point for complex cases Work in a clean, pleasant, and comfortable office work setting.

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Responsibilities

The Senior Benefits Support Services Analyst will process mid to high-complexity PeopleSoft benefits events and provide expert-level support to clients. They will also conduct research to resolve complex benefits-related issues and mentor junior team members.