Senior Bilingual Customer Service Representative – French-English – Work from home - Canada
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Bilingual Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all.

WHAT YOU’LL BE DOING

Do you have a passion for helping others and giving them peace of mind? You’ll work with customers to effectively schedule and plan preventive maintenance for equipment. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

WHAT YOU BRING TO THE ROLE

• 1+ year of customer service experience
• 1+ year or more post-secondary education or 2 years of equivalent experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Must already reside in Canada

A BIT MORE ABOUT YOUR ROLE

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to a Team Lead. You’ll contribute to the success of the customer experience and the success of the team.