OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary/Objective
Owns and conducts all billing administration activities for the enterprise. Serves as the first point of contact for billing questions and concerns. Ensures billing and related processes are completed in accordance with accounting policies and compliance requirements. Ensures internal teams are aware of billing changes/initiatives that impact customers and products. Provides guidance and mentorship to newly hired employees and junior level team members.
Key Responsibilities & Duties (essential to the job)
1. Completes end-to-end billing activities for the OEC company for subscriptions, commissions, and logistics, across all customer groups such as dealers, suppliers, multi-store operators, etc.
2. Completes billing activities for rebates, conversions and subscriptions directly to the manufacturer.
3. Receives and responds to customer billing questions.
4. Serves as the first point of contact for customer concerns and complaints. Researches reported issues, and partners with Direct Sales, Customer Support, and Customer Success to ensure issues are resolved in a timely manner. Escalates problems to department leadership as appropriate.
5. Serves as the first point of contact for internal teams who have questions on billing policies or procedures, are inquiring on status, or who need to report billing related issues.
6. Responds to invoice and statement requests received from customers.
7. Partners with the Product teams and other internal stakeholders on billing initiatives that impact customers and products. Pulls reports and analyzes billing patterns to support decision making for product pricing and other billing/pricing changes that impact customers and OEC revenue.
8. Ensures billing operations are completed in accordance with policies and regulatory requirements. Supports operational and compliance audits as requested.
9. Supports accounts receivable’s collections efforts and assists in keeping customer cards up to date. Offers guidance and assistance with grievances or complications that cause collection issues.
10. Provides training, guidance, and mentorship to newly hired employees and junior level team members.
Education
A bachelor’s degree from an accredited college or university is required, with a focus in Accounting or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.
Experience, Skills and Key Competencies
At least 6 years of billing experience is required.

Must also be able to demonstrate the following skills and abilities:

• Excellent verbal and written communication skills.
• Advanced proficiency with Microsoft Excel and billing/reporting applications.
• Strong critical thinking skills to resolve complex customer problems, identify and analyze billing patterns, and troubleshoot and resolve internal billing issues.
• Excellent attention to detail and accuracy.
• Ability to see and understand a big picture view of how billing impacts customers and company revenue.
• Strong interpersonal skills with the ability to work collaboratively across internal teams and interact with individuals at all levels of the organization.
• Able to work in a proactive and independent manner with a sense of urgency, in order to meet deadlines, move work forward, and timely resolve issues.
• Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change.
• Comfortable providing feedback and guidance to peers.

What makes working at OEC awesome? It varies from employee to employee. For some, it’s the flexibility - whether it’s remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it’s the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development

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