Senior BizOps Engineer at Mastercard

O’Fallon, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

163000.0

Posted On

28 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Leadership, Delivery Leadership, Risk Management, Dependency Management, Operational Readiness, Capacity Planning, Monitoring, Alerting, Rollback Strategies, Release Coordination, Integration Strategy, Migration Execution, Stakeholder Management, Distributed Systems, Resiliency Enhancements, Technical Delivery

Industry

IT Services and IT Consulting

Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior BizOps Engineer Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion that respects individual strengths, views, and experiences, because we believe our differences enable us to be a better team and deliver better business results. Technology at Mastercard Technology at Mastercard powers some of the world’s most critical financial infrastructure. Within Platform Services, we build and operate shared platforms that enable secure, resilient, and scalable capabilities used by internal products and external partners globally. File Transfer Products are foundational to this mission, enabling reliable exchange of data across customers, regions, and platforms at scale. About the Role The Senior BizOps Engineer (TPM) for Platform Services – File Transfer Products is responsible for leading delivery and operational readiness across Global File Transfer (GFT) and NextGen File Transfer (NGFT) platforms. These platforms support high‑volume, business‑critical file exchanges between Mastercard and its internal and external partners. This role sits at the intersection of program execution, technical delivery, and production operations, ensuring that File Transfer capabilities are delivered predictably, operated reliably, and continuously improved. The role partners closely with engineering, architecture, security, SRE, and product teams across Platform Services. Key Responsibilities Program & Delivery Leadership Lead end‑to‑end delivery of complex initiatives across Platform Services – File Transfer, including GFT and NGFT capabilities. Own delivery plans, milestones, risks, and dependencies across multiple engineering and operations teams. Drive execution of cross‑platform initiatives such as stability improvements, customer migrations, resiliency enhancements, and modernization efforts. Represent File Transfer services in delivery forums, reviews, and stakeholder discussions, bringing the right technical experts into conversations as needed. Platform & Operational Readiness Partner with BizOps, engineering, and SRE teams to ensure production readiness for File Transfer platforms, including capacity planning, monitoring, alerting, and rollback strategies. Ensure operational requirements are embedded early in delivery, aligned with Platform Services standards. Use operational metrics, incident trends, and performance data to provide a quantitative view of platform health and delivery outcomes. Support post‑incident and post‑release reviews, driving actionable improvements to reduce recurrence and operational toil. Release, Integration & Migration Execution Coordinate integration and release strategies across GFT and NGFT, ensuring alignment with enterprise change, release, and validation practices. Lead delivery execution for customer and product migrations onto NGFT, managing dependencies across consuming products and regions. Partner with engineering and product teams to ensure releases meet quality, resiliency, and security expectations before production rollout. Contribute to and maintain delivery and operational documentation related to File Transfer onboarding, releases, and support. Stakeholder & Dependency Management Actively manage dependencies across Platform Services, Shared Services, consuming product teams, and external partners. Communicate clearly and proactively with stakeholders on progress, risks, and trade‑offs affecting File Transfer delivery and operations. Influence outcomes across teams without direct authority by building trust, credibility, and strong working relationships. Senior‑Level Ownership & Influence Operate with autonomy and credibility across teams inside and outside the immediate File Transfer program scope. Anticipate delivery, capacity, and operational risks for high‑volume file transfer flows and proactively steer teams toward sustainable solutions. Balance near‑term execution with longer‑term platform strategy, supporting the evolution of File Transfer target state within Platform Services. Qualifications Required Proven experience leading complex technical programs involving distributed systems, integrations, or shared platforms. Strong understanding of delivery execution, dependency management, and release coordination in large‑scale technology environments. Experience partnering closely with engineering, BizOps, and operations teams to deliver production‑ready solutions. Excellent communication skills with the ability to represent technical topics clearly to diverse stakeholders. Preferred Experience working with file transfer, batch processing, or integration platforms in enterprise environments. Familiarity with operational concepts such as capacity planning, resiliency, monitoring, and incident management. Experience supporting platform migrations or modernization initiatives. Background in environments with high availability, regulatory, or customer‑impact sensitivity. What Sets This Role Apart Focused on Platform Services and File Transfer Products that underpin critical Mastercard data exchanges globally. Combines Senior TPM delivery leadership with BizOps operational ownership. Plays a direct role in improving stability, scalability, and customer experience across GFT and NGFT platforms. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $96,000 - $163,000 USD

Responsibilities

This role is responsible for leading end-to-end delivery and ensuring operational readiness for the Global File Transfer (GFT) and NextGen File Transfer (NGFT) platforms, which handle high-volume, business-critical data exchanges. Key duties include owning delivery plans, driving cross-platform initiatives like stability and modernization efforts, and ensuring operational requirements are embedded early in delivery.