Senior Brokerage Officer at Suffolk County Council

Ipswich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

34434.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Development Plan Monitoring, Performance Data Reporting, Strategic Commissioning Support, Contract Management Support, Hospital Discharge Coordination, Social Work Services Collaboration, Relationship Management, Process Improvement, Performance Review, Objective Setting, Accountability Culture, Project Management, Literacy, Numeracy, Attention To Detail, Proactive Learning

Industry

Government Administration

Description

* Suffolk County Council * Address: Endeavour House, Russell Road, Ipswich, Suffolk IP1 2BX and Hybrid working * Salary: £34,434 per annum (pro rata for part time) * Hours: 37 hours per week, Flexible working options available * Contract: Permanent We’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Senior Brokerage Officer and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities. Your role and responsibilities In this role, you will support the effective delivery of the Brokerage service by: * Ensuring each team member has a clear, tailored development plan aligned to the wider Business Plan, and that progress is monitored efficiently and on time to support high‑quality performance evaluation. * Producing accurate performance data and reports to support strategic commissioning and contract managers, contributing valuable insight and driving continuous improvement in our processes. * Working closely with Hospital Discharge Teams, Social Work Services, and Home‑First colleagues to enable safe, timely and well‑coordinated discharges. * Supporting the Brokerage Team to build and maintain positive relationships with internal and external customers, ensuring excellent service delivery and identifying opportunities for service and process improvements. * Motivating teams to achieve strong outcomes by reviewing performance, setting realistic objectives, and encouraging a culture of accountability and success. You will need We are looking for someone who brings: * NVQ4 in Project Management (or an equivalent qualification/experience), or a willingness to work towards this. * Strong literacy and numeracy skills, with excellent attention to detail. * Experience or knowledge of Residential and Nursing Care Homes and Supported Accommodation (desirable but not essential). * A proactive approach to learning and adapting to new and evolving systems, processes, and working practices. * Proven ability to work independently - planning, prioritising, and managing competing deadlines in a fast‑paced, pressurised environment. You can view a full list of requirements in the Job and Person Profile (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/22239-Senior-Brokerage-Officer.docx]. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Our team: * Acts as the central contact point for Social Care placements across Suffolk’s Adult Social Care services. * Works proactively to minimise waiting times for people who need their next stage of care or support. * Has a strong, supportive, and inclusive culture, focused on continuous self‑assessment and improving outcomes for adults in Suffolk. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report [https://www.suffolk.gov.uk/council-and-democracy/our-aims-and-transformation-programmes/the-councils-equality-and-inclusion-commitment-to-you]. For more information Please contact Jack Barnes (he/him) for a casual conversation. You can contact him by either calling 01473 265075 or emailing jack.barnes@suffolk.gov.uk [Jack.Barnes@suffolk.gov.uk] Alternatively, please contact Zowie Easterbrook for a casual conversation by either calling 01473265609 or emailing zowie.easterbrook@suffolk.gov.uk [Zowie.Easterbrook@suffolk.gov.uk] How to apply Step 1 - Read the Job and Person Profile (Word). [https://sccrecruit.blob.core.windows.net/assets/SCC/22239-Senior-Brokerage-Officer.docx] Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template [https://sccrecruit.blob.core.windows.net/assets/SCC/Other-Docs/SupportingStatementTemplate.docx]. 1. Tell us about a time you identified an opportunity for business development, efficiency, or service innovation. What was your role in progressing it? 2. Describe an experience where you worked collaboratively to support timely hospital discharge or another time‑critical care pathway. What actions did you take and what impact did they have? 3. Please describe a time when you built effective working relationships with a wide range of stakeholders (such as providers, health colleagues or social care teams). What was the situation, and how did your actions contribute to a positive outcome? 4. Explain a time when you had to manage competing priorities or work under pressure. How did you organise your workload and ensure deadlines were met? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our How to Apply page. [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/657088] We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/764097] to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed. Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk [recruitment@suffolk.gov.uk] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/757078]. If you're invited to the next stage, you’ll have another chance to request adjustments. Closing date: 11.30 pm, 29 March 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  #LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: * up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days * membership of a competitive Local Government Pension Scheme (LGPS) * travel, lifestyle, health and wellbeing benefits * performance-related annual pay progression, in addition to an annual cost-of-living pay increase * training and encouragement to expand your knowledge * a variety of career development opportunities across our organisation * diverse and active staff networks * flexible working options, with the right to request flexible working from your first day Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) [https://careers.suffolk.gov.uk/].

Responsibilities

The role involves supporting the Brokerage service by ensuring team members have tailored development plans and monitoring progress for high-quality performance evaluation. Responsibilities also include producing performance data, coordinating safe discharges with hospital and social work teams, and fostering positive customer relationships.