DESCRIPTION

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

SKILLS (PEOPLE & TECHNICAL)

• Develop excellent relationships with the owners, reporting to them on all aspects of the management and status of the property through regular formal written reports and meetings in addition to ad-hoc informal communication as required.
• Able to effectively coordinate and manage the full evacuation of the building, including a floor-by-floor confirmation using only stairs and following the evacuation procedures.
• Establish and implement the property delivery plan in support of the Sunlight House strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community, embedding responsibility in all decision making.
• Working with the Operations Director and MAPP management colleagues to ensure the PMA scope is delivered and all SLAs and KPIs are met to deliver service excellence throughout all areas of on-site operations.
• Attention to detail and high levels of occupier engagement and customer service will be required
• Work closely with surveying colleagues and central support functions to ensure client strategy is executed
• To be responsible for the implementation of agreed best practice in accordance with MAPPs’ policies and procedures.
• Budget setting, management and reconciliation
• Occupier Management
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures
• Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
• Pro-active, flexible attitude to changes in the company, IT systems and the role
• Further information in the Role Profile

ESSENTIAL SKILLS:

• Possess excellent verbal and written communication skills.
• Demonstrable experience in client and customer engagement.
• Technically competent with a good knowledge of Microsoft Office 365.
• Experience in contract management and managing KPIs.
• Good experience in developing service charge budgets management and reporting.
• Experience of Riskwise (H&S compliance systems)

SALARY RANGE (BASED ON EXPERIENCE)

£50,000 to £55,000 per annum, depending on experience.

ROLE SUMMARY / PURPOSE AND SCOPE

The Senior Building Manager is responsible for all aspects of Building Management within Sunlight House working as part of a team to ensure the efficient management of the site including day to day management of team members and encouragement to them in order that they give the building personality and puts life and soul into everyday occupation for our guests.
The right candidate will ensure that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard/soft services, contractors and occupier engagement.