Senior Business Analyst - Account Management Operations_942 at Allianz Global Corporate & Specialty SE

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching & Mentoring, Analytical Thinking, Problem Solving, Collaboration, Accountability, Adaptability, Initiative, Leadership, Operational Efficiency, Accounts Receivable Management, Contract Compliance, Financial Reporting, Budget Alignment, Continuous Improvement, Stakeholder Engagement, Dispute Resolution

Industry

Financial Services

Description

Position Summary We are seeking a highly capable and results-driven Senior Business Analyst to lead our Account Management Operations team. This role is integral to the effective management of back-office account operations, with a focus on accounts receivable, service contract compliance, and operational efficiency. The successful candidate will demonstrate a dynamic personality, strong leadership, analytical rigor, and a proactive mindset to drive continuous improvement across the account management remit. Key Responsibilities Lead a small team within the Account Management Operations function, ensuring high performance and accountability. Drive, collaborate and support the Planning Dialogue in accordance to the Allianz standards and requirements. Oversee the facilitation and tracking of accounts receivables, including aging analysis and monthly reporting. Ensure full compliance with operating entity (OE) service contracts, maintaining accurate documentation and adherence to contractual obligations. Supervise and validate quotes for invoicing, ensuring alignment with OE Budget and Planning Dialogue values. Identify and implement initiatives to improve productivity and operational efficiency across the account management scope. Collaborate with cross-functional teams to resolve issues and enhance workflow effectiveness. Collaborate with OE stakeholders and drive Account aging, Disputes resolutions and Contracting execution aligned with Account Management Lead/s. Foster a culture of ownership, innovation, and continuous improvement within the team. Prepare and maintain comprehensive documentation, dashboards, and reports to support transparency and stakeholder engagement. Account Management Operations focus areas Invoice: Validate E-quotes and alignment for invoicing to customer. Disputes: Own, manage and negotiate dispute resolutions with key internal/ external stakeholders. Including reporting. Contracting: Scope and execute contracting workflow with customers and ensure execution. Close all contractual gaps. Weekly status reporting for Account Managers & Stakeholders. Collections: Drive and facilitate collection discussions with key internal/ external stakeholders. Budgeting: Contribute and support Account Manager to drive the annual PD process and dialogue with customer and internal stakeholders. OE reports: Ensure/ support the generation of reports aligned with both customer and Account Manager expectations. Key Competencies Coaching & mentoring: Ability to guide and develop a high-performing team. Analytical Thinking: Skilled in interpreting complex data and identifying actionable insights. Problem Solving: Demonstrates creativity and tenacity in resolving operational challenges. Collaboration: Works effectively with diverse teams and stakeholders. Accountability: Takes ownership of outcomes and drives initiatives to completion. Adaptability: Thrives in dynamic environments and adjusts to shifting priorities. Initiative: Proactively identifies opportunities for improvement and acts decisively. Job Requirements Bachelor’s degree in Business Administration, Finance, or a related field. Minimum of 5 years of experience in business analysis or account management operations, with at least 2 years in a senior or team lead role. Demonstrated experience in accounts receivable management and contract compliance. Strong analytical and problem-solving skills with a creative and resourceful approach. Proficiency in financial reporting and budget alignment processes.

Responsibilities

Lead the Account Management Operations team to ensure high performance and accountability while overseeing accounts receivable and service contract compliance. Drive initiatives for operational efficiency and collaborate with cross-functional teams to enhance workflow effectiveness.