At Apprenti, we create alternative pathways to access tech talent and help organizations address digital skills shortages. Through the time-tested model of apprenticeship, we provide economic mobility for individuals by identifying, training, and placing talent in tech careers.
Apprenti is an inaugural Department of Labor Apprenticeship Ambassador. We serve on the Advisory Council of Apprenticeships For America. We are proud collaborators with OneTen.
We lead, support, and learn from our partners to create an innovative vision. Our values are anchored in respect, empathy, and cultural humility.
Job Title: Senior Business Analyst
Reporting Structure: Director of Business Operations
FLSA Classification: Exempt
General Classification: Salary, Full-Time, Regular
Location: Remote, from United States

POSITION OVERVIEW

As a key member of the Business Intelligence & Operations team, the Senior Business Analyst will be a key contributor in improving and managing Apprenti’s data systems. This individual will hold a deep understanding of Apprenti’s business model, strategic plan, and reporting requirements, and in turn, will ensure data collection, storage, and analysis systems support current needs and long-term growth.
The Sr. Business Analyst will be a member of the Operations & Business Intelligence Team and create custom reports, dashboards, and comprehensive data analysis reports for cross functional teams including Senior Leadership to help the organization make data-driven decisions.

KEY SKILLS & COMPETENCIES:

• 8 years of progressive experience in business analytics and experience in Salesforce Nonprofit Instance.
• Deep expertise in Salesforce including building custom applications, third-party app implementation and integration, and in Salesforce APIs (REST and SOAP).
• Demonstrated skills managing data within Salesforce, including data import, cleansing, and ensuring data accuracy.
• Proven track record of managing multiple large-scale projects. Ability to lead cross functional projects and deliver high-impact CRM solutions on time and within budget.
• Excellent communication skills, with the ability to facilitate workshops, gather and analyze business requirements, and translate them into clear, actionable terms.
• Exceptional problem solving and analytical skills - ability to frequently troubleshoot issues and find solutions within the platform.
• Extensive experience with tools like SQL, Excel, JIRA, Confluence, BPMN, and Tableau/Power BI.
• Demonstrated experience in object-oriented programming using languages including but not limited to Java, JavaScript, C++, Apex, Python, Ruby.
• Strong knowledge in web development languages including HTML, CSS, XML, JavaScript.
• Salesforce App Builders and Platform Developer I Certification

WHAT WE OFFER

Apprenti pays a gross annualized base salary range for this position between $105,000 and $115,000 based on qualifications, skills, experience, company values, and culture alignment. Additionally, we offer the following key benefits for this full-time role:

• Company-paid medical, dental, vision, and life insurance for employees AND their dependents
• Generous HSA company contributions for those who elect the high-deductible plan
• Flexible and self-managed PTO program, plus 11 company holidays, and a week-long mid-year break
• 401(k) program with 4% company match, after 90 days of employment
• $125 monthly phone/wifi allowance
• All remote workforce
• Career development opportunities

Apprenti seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.
Equal employment opportunity is a fundamental principle at Apprenti. We are committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. We are committed to nondiscrimination in all business operations.

JOB RESPONSIBILITIES

• Own and manage Apprenti’s central data systems (Salesforce), data structures, system integrations (ie., FormAssembly, Zapier, CongaSign), custom features, and security measures.
• Implement data governance policies, manage user access, and protect sensitive data within the Salesforce environment.
• Audit Apprenti’s CRM platform (Salesforce Nonprofit Instance), identify high risks and opportunities to improve data model optimization, integrations, and reports to align with Apprenti’s growth projections.
• Design and optimize workflows for data collection, storage, and reporting with a focus on automation, scalability, and accuracy.
• Advise on third-party applications and Salesforce integrations to elevate the transfer of information to and from Salesforce and expand the visibility of information.
• Facilitate requirements gathering, documenting detailed functional, technical, reporting, and data requirements.
• Demonstrate expertise in Information Systems and ability to develop, execute, and improve action plans by providing advice and guidance to others in the application of information and best practices.
• Accurately scope, manage, and lead multiple projects simultaneously with cross-functional team members.
• Understand org-wide strategic goals - strategically evaluate how other projects and inter-related initiatives impact Apprenti’s overall strategy.
• Support in the development of an organizational strategy and roadmap for improving data quality.
• Mentorship - guide junior analysts on best practices, tools, and techniques.
• Lead training for new and existing users to support adoption of Salesforce and utilization of new tools.

PHYSICAL DUTIES & WORK ENVIRONMENT

• Remote work in a largely virtual environment.
• Ability to sit/stand at a computer for extended periods of time.
• Ability to take phone and video calls throughout the day with internal and external clients.
• Ability to actively work without frequent interruption or distraction during standard business hours in the time zone of residence, with some flexibility to work outside of standard hours on occasion.

Apprenti pays a gross annualized base salary range for this position between $105,000 and $115,000 based on qualifications, skills, experience, company values, and culture alignment. Additionally, we offer the following key benefits for this full-time role:

• Company-paid medical, dental, vision, and life insurance for employees AND their dependents
• Generous HSA company contributions for those who elect the high-deductible plan
• Flexible and self-managed PTO program, plus 11 company holidays, and a week-long mid-year break
• 401(k) program with 4% company match, after 90 days of employment
• $125 monthly phone/wifi allowance
• All remote workforce
• Career development opportunitie