The role 

Be part of a team of delivery specialists in creating the best digital experiences for our customers. 

You’ll find yourself engaging with senior stakeholders across the business to ensure all parts of the features we deliver meet or exceed expectations as part of a complex financial system. You’ll be a part of a significant strategy to create and maintain Australia’s best web based digital platforms for quoting, selling and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience. 

As a key member of a delivery team, the Business Analyst works closely with the Product Owner, development and other business functions to ensure any requirements are documented clearly and consistently. Ensuring they are fit for purpose, both within business needs and system constraints as part of collaboration with the delivery team.

Position Accountabilities

• Achieve specific business performance outcomes through design and delivery of customer and business focused digital web solutions for quoting, selling, and managing insurance policies
• Prioritisation and execution for key parts of a strategic delivery stream
• Engage and perform key Agile duties with your delivery team; typically running workshops, estimation sessions and capturing detailed requirements
• Actively participate, contribute, and execute against a Community of Practice to ensure alignment across the Business Analyst role in the delivery process
• Ensure consistency of customer experience in a digital web format
• Engage with senior business stakeholders to ensure solutions meet a complex set of business requirements
• Work alongside a dedicated team and in coordination with a Product Owner to produce Requirements, Stories and Tasks for your delivery team
• Facilitate workshops to determine requirements and suitability of solutions
• Responsible for in depth analysis and creation of business specifications and solutions 

What experience you’ll bring

Qualifications and Experience

Essential:

• Previous experience in an Agile environment
• Experience with large and complex technology stacks
• Experience with Stakeholder engagement and management 
• Significant web e-commerce experience 
• In depth understanding of User Experience & Design (UX/UI) principles and practices 
• Attention to detail

Desirable:

• Agile delivery methodologies
• Financial and regulated industries
• Jira & Confluence
• Organising and facilitating workshops