Senior Business Analyst at Caliber Collision

Lewisville, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Requirements Gathering, Data Analysis, Visualization, Stakeholder Communication, Root Cause Analysis, Testing, UAT, Documentation, Risk Management, Project Management, Impact Analysis, Automation, AI, Contact Center Technology, Omni-channel

Industry

Motor Vehicle Manufacturing

Description

Service Center CSCS TX Job Summary Are you ready to make an impact from day one? We are looking for a confident and skilled Senior Business Analyst to join our dynamic team. In this role, you’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions. We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively. Essential Job Duties Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution. Analyze data and create visualizations from a variety of platforms and tools to identify actionable insights. Present and communicate innovative strategies and ideas to both business and technology stakeholders with clarity and confidence. Partner with developers and peers to troubleshoot application issues, conducting root cause analyses and implementing solutions efficiently. Research and assess the current business environment, delivering practical and actionable solutions to complex challenges. Act as a key collaborator, fostering a team-focused environment where ideas and solutions are shared to achieve success together. This role is not a one-person show—you will work alongside a team to accomplish shared goals. Act as the vital link between business users and IT, ensuring seamless communication across multiple lines of business. Create and execute test cases for QA and facilitate user acceptance testing (UAT) with stakeholders. Develop and maintain comprehensive documentation, including application guides and user manuals. Proactively identify, escalate, and address risks and issues, ensuring all stakeholders are informed. Manage project plans, driving timelines to achieve milestones and successful outcomes. Conduct impact analysis of corporate projects and communicate findings to relevant stakeholders. Identify and analyze patterns, trends, and anomalies to inform decision-making and strategy. Explore opportunities to integrate new technologies, including automation and AI, as part of broader process improvements, always ensuring alignment with business goals. Skills/Requirements Bachelor’s degree preferred; or equivalent combination of education, experience and training that provides the required knowledge and skills Minimum 3 to 5 years of experience with enterprise systems as a business analyst with a demonstrated ability to work cross-functionally Technical knowledge of the tools within a contact center for reporting, call routing, workforce management, and quality management such as NICE CXOne/IEX and Observe AI. Understand the KPIs of an omni-channel environment Proficiency in data analytic and project management tools such as Microsoft Power BI and Smartsheet Proficiency in Microsoft Office including Excel and Visio Excellent verbal and written communication skills with an ability to communicate with vendors, internal customers, and senior leaders Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.

Responsibilities

The Senior Business Analyst will bridge the gap between contact center business needs, intake management, and technology solutions by collaborating with stakeholders to define requirements for new applications and enhancements. Key duties include analyzing data, presenting strategies, troubleshooting issues, and managing project timelines to deliver effective solutions.