KEY RESPONSIBILITIES OF THIS ROLE:

• Gather and analyze business requirements from stakeholders.
• Translate business needs into functional specifications and technical requirements.
• Conduct gap analysis and identify areas for process improvement.
• Develop and maintain documentation including business cases, process flows, and user stories.
• Collaborate with cross-functional teams including IT, operations, and finance.
• Support project management activities such as planning, tracking, and reporting.
• Perform data analysis to support business decisions and identify trends.
• Assist in the development and execution of test plans to ensure solutions meet business needs.
• Provide training and support to end-users on new systems or processes.