Senior Business Analyst at Careers @ MUFG Pension & Market Services

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Superannuation Products, Administration Processes, Product Development, Data Issues Resolution, Regulatory Compliance, Stakeholder Engagement, Functional Specifications, Testing, Quality Assurance, Process Improvement, Risk Management, Coaching, Problem-Solving, Time Management, Communication

Industry

Financial Services

Description

About the Role We’re looking for an experienced Senior Business Analyst to provide high-level technical expertise across complex superannuation insurance queries. In this role, you’ll deep-dive into product rules, data issues and processes to ensure consistent, accurate outcomes for our clients. You’ll also support product enhancements, system changes, and insurance-related migrations while contributing to a strong culture of quality, collaboration, and continuous improvement. Key Responsibilities Investigate, analyse and resolve complex queries in line with fund rules and SLAs. Lead or support insurance-related product development, enhancements, and transitions. Identify, prevent and resolve complex data and product issues, ensuring accuracy and regulatory compliance. Partner with IT, auditors and internal stakeholders to deliver high‑quality, cost‑effective solutions. Contribute to insurance-related functional specifications, testing and quality assurance activities. Drive process improvements aligned with the Quality Framework and promote risk awareness. Provide coaching and guidance to peers to help achieve team objectives. Build strong relationships across teams and business units to support client and organisational goals. About You You will bring: Strong knowledge of superannuation products and administration processes. Proven experience in business analysis, with the ability to interpret complex technical and business requirements. Ability to lead small team of Business Analysts. Excellent analytical, problem‑solving and risk-management capabilities. High attention to detail, strong time management and the ability to manage competing priorities. Clear and confident verbal and written communication skills. Ability to work effectively in ambiguous environments and adapt to changing business needs. Communication / stakeholder engagement across internal/external stakeholders. Tertiary qualifications in IT, Business or a related discipline. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. About the Role We’re looking for an experienced Senior Business Analyst to provide high-level technical expertise across complex superannuation insurance queries. In this role, you’ll deep-dive into product rules, data issues and processes to ensure consistent, accurate outcomes for our clients. You’ll also support product enhancements, system changes, and insurance-related migrations while contributing to a strong culture of quality, collaboration, and continuous improvement. Key Responsibilities Investigate, analyse and resolve complex queries in line with fund rules and SLAs. Lead or support insurance-related product development, enhancements, and transitions. Identify, prevent and resolve complex data and product issues, ensuring accuracy and regulatory compliance. Partner with IT, auditors and internal stakeholders to deliver high‑quality, cost‑effective solutions. Contribute to insurance-related functional specifications, testing and quality assurance activities. Drive process improvements aligned with the Quality Framework and promote risk awareness. Provide coaching and guidance to peers to help achieve team objectives. Build strong relationships across teams and business units to support client and organisational goals. About You You will bring: Strong knowledge of superannuation products and administration processes. Proven experience in business analysis, with the ability to interpret complex technical and business requirements. Ability to lead small team of Business Analysts. Excellent analytical, problem‑solving and risk-management capabilities. High attention to detail, strong time management and the ability to manage competing priorities. Clear and confident verbal and written communication skills. Ability to work effectively in ambiguous environments and adapt to changing business needs. Communication / stakeholder engagement across internal/external stakeholders. Tertiary qualifications in IT, Business or a related discipline. Some of our Employment Benefits Flexible Working – hybrid model enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well-Being Leave Employee Recognition Program Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development – including education assistance Employee discounts – including Bupa and Microsoft Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to Apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate. By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The Senior Business Analyst will investigate, analyze, and resolve complex queries related to fund rules and SLAs, while leading or supporting insurance-related product development, enhancements, and transitions. Key duties also involve identifying and resolving complex data and product issues to ensure accuracy and regulatory compliance, and partnering with IT and auditors to deliver cost-effective solutions.