LOCATION

Melbourne, Australia
Job Title:
Senior Business Analyst
Job Description
We’re looking for a Senior Business Analyst with the insight, initiative, and influence to help shape tomorrow’s digital landscape. At Concentrix Catalyst, you’ll join a high-performing strategy and technology advisory team delivering future-ready solutions for leading local and global organisations.
This is not your average BA gig. We’re looking for someone who sees the story behind the data, the opportunity behind the process, and the strategy behind the solution.

WHO WE ARE

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centred design, powerful data and strong tech to accelerate CX transformation at scale.
We have four offices in the ASEAN region consisting of just over 300 talented, fun and engaged people.
For more information, visit catalyst.concentrix.com or connect with us on LinkedIn.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.

• Lead discovery and definition engagements across a diverse set of clients and industries
• Turn ambiguity into clarity through structured problem solving, process mapping, and customer insight generation
• Partner with Technology and AI specialists to make complex technologies digestible and business-relevant
• Collaborate with designers, technologists, and strategy consultants to deliver integrated customer and product strategies
• Define business requirements, user stories, and product roadmaps across large-scale transformation programs
• Communicate findings and recommendations with clarity to stakeholders from frontline to C-suite
• Play a key role in proposal development, pre-sales, and client engagement strategies