It’s an exciting time to join Fisher Investments Technology Business Services! The Enterprise Contact Center Team is pleased to announce an opportunity to join the group as a Senior Business Analyst focused on Contact Center Technologies used globally. These technologies help deliver services to our clients while enhancing efficiency across our sales teams.

YOUR QUALIFICATIONS:

• 7+ years of experience with business or process analysis
• Minimum of 5+ years of experience supporting Call Center platforms or other technical applications
• Experience working with Customers Service Management (CSM) systems, such as ServiceNow
• Experience with Agile methodologies
• Strong troubleshooting with a focus on system performance and user experience.
• Collaborate with cross-functional teams to improve platform functionality and efficiency
• BS or equivalent in business, information system or related field or a combination of analysis skills and data background

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change