At Convergence Group, we’ve been quietly powering some of the UK’s most complex networking infrastructures for over 20 years. But we’re not just another tech company - we’re redefining what connectivity means in a world that demands more: more speed, more reliability, more innovation. As we continue to grow in a sector that’s primed for transformation, we’re looking for a Senior Business Analyst to join our Process & Systems team, driving smarter workflows, better systems, and real business transformation. As we scale, our internal processes must scale with us - and that’s where you come in.

• Analysis & Communication - Turn business requirements into clear specs. You’ll lead workshops, align stakeholders, and bridge the gap between teams to drive smart, strategic outcomes.
• Process Improvement & Quality: Streamline workflows, automate smartly, and eliminate inefficiencies. Lead UAT and change adoption while keeping everything ISO-aligned.
• Business Transformation & Strategy - Shape our future operating model. Spot opportunities for growth, scalability, and risk reduction — and make them happen.
• Reporting & Prioritisation - Deliver high-impact documentation (BRDs, PRDs, and ARDs) and reporting insights. Use data to prioritise what matters and guide decisions that move the business forward.
• Key Deliverables – focus on KPI’s to drive informed decision-making and resource allocation, and roll out a business-wide, practical change management process.