Senior Business Analyst – Customer Insights (f/m/d) at SIXT

Pullach, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Predictive Modeling, Machine Learning, Churn Probability Prediction, Customer Satisfaction Analysis, Customer Lifetime Value, Pattern Analysis, Strategic Decision Support, Python, SQL, Pandas, Scikit-learn, XGBoost, AI Tools Integration, Business Acumen, Communication, Data Science

Industry

Travel Arrangements

Description

Company Description Job Description Do you want to do more than just visualize data – actively shaping the future of mobility through advanced analytics? With us, you'll start where standard reporting ends. As part of our Customer Experience and Retail Sales team, you'll develop highly precise predictive models to understand tomorrow's customer behavior today. Your focus won't be on maintaining dashboards, but on generating actionable insights and strategic decision frameworks for our top management. If you're a Python expert, already integrating AI tools like Cursor into your workflow, and seeking direct business impact, you've come to the right place. YOUR ROLE AT SIXT Predictive Modeling & ML: You develop and implement advanced machine learning models to predict churn probabilities, customer satisfaction (CSAT/NPS), and customer lifetime value Root Cause & Pattern Analysis: Using complex pattern analysis, you identify the underlying causes behind customer issues and derive concrete optimization opportunities Strategic Decision Support: You translate complex data analyses into compelling storyboards and decision frameworks for top management to directly influence Sixt's strategic direction AI-Native Workflow: You actively leverage cutting-edge AI development tools (such as Cursor) to make your analysis pipelines and Python scripts more efficient and scalable Business Impact: You won't work in an isolated data silo – you're directly embedded in the business unit, experiencing firsthand how your analyses translate into real business actions YOUR SKILLS MATTER Quantitative Background: You hold a degree in (Business) Informatics, Mathematics, Statistics, Data Science, or a comparable field with a strong focus on analytics Tech Stack & Python: You're an expert in Python and proficient with data science libraries (e.g., Pandas, Scikit-learn, XGBoost); you master SQL at a senior level for complex data modeling Machine Learning Expertise: You possess solid experience applying statistical methods and machine learning algorithms to real business cases AI & Tool Affinity: You're ahead of the curve, using AI-powered coding editors like Cursor to boost productivity and have a passion for the modern data stack ecosystem Business Acumen & Communication: You possess the ability to present complex technical matters precisely and appropriately for stakeholders, acting as a persuasive advisor WHAT WE OFFER Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more Mobility Boost You will receive a monthly allowance from us as a contribution to your individual mobility Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Legal Entity: Sixt SE

Responsibilities

The role involves developing and implementing advanced machine learning models to predict customer behavior metrics like churn and lifetime value. The analyst will also conduct complex pattern analysis to derive concrete optimization opportunities and translate findings into strategic decision frameworks for top management.