JOB SUMMARY

Would you enjoy working within a multidisciplinary team that delivers transformational services across DWP and making a difference to millions of people’s lives?
Are you a skilled & experienced Senior Business Analyst, and able to work with a wide range of stakeholders?
If so, come and join our community of over 250 Business Analysts.
This vacancy sits within the DWP Place Team, where you will be a key part of the team in delivering continuous Improvements and new projects on the ServiceNow Platform.
You will have an opportunity to show your existing skills delivering changes on the ServiceNow Platform to IT Service Management Module, HR Module, Security Modules, as a minimum and look to improve intelligent automation across the platform.
You will work across the product delivery team as part of a ServiceNow Centre of Excellence Product Delivery Unit to implement and improve business process and support business change to ensure we make full use of the technical capabilities of the tooling.
As a Senior BA within DWP Digital you will lead business analysis activities across a number of teams or a complex area of work in the delivery of service improvements.
You will use your experience of delivery methodologies, translating business and user needs into deliverables working collaboratively to define and achieve value outcomes.
Work with senior business and project stakeholders and will facilitate the setting of project priorities in line with strategic and business goals.
Be a leading figure within the BA community and will play an instrumental role in our active & dynamic Community of Practice.
You will be encouraged to continually grow your management capabilities and will support colleagues to take responsibility for their own learning and development in line with business needs and strategic direction.

JOB DESCRIPTION

As a Senior BA working within DWP Digital these are some of the things you will be doing:

• Work on large, complex products or services, or across a number of products or services simultaneously.
• Lead workshops, interviews and focus groups to effectively understand business problems and user needs within large complex products or services.
• Communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.
• You will understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department.
• Lead BA activities and initiatives and will champion continual learning & development within the BA community.
• You will be a leading member of the BA community, taking on leadership and line management responsibilities of BA’s. Additionally, you will play a significant role in capability building and recruitment when required.
• Encourage and promote our delivery methodologies, setting standards across the function and working to educate the BA teams working across the functions on principles, methods and tools to support their development.

THE ESSENTIAL CRITERIA BEING TESTED AT SIFT WILL BE:

• Evidences significant experience of working at Senior BA level (as detailed in our job description) leading business analysis activities within complex projects / environments.
• Evidences experience of supporting more junior BAs to take responsibility for their own learning and development and building their BA toolkit.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• ServiceNow - How does your previous Service Now analysis experience make you a great fit for this Senior Business Analyst role in DWP Digital?

Benefits
Alongside your salary of £55,557, Department for Work and Pensions contributes £16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

As a Senior BA working within DWP Digital these are some of the things you will be doing:

• Work on large, complex products or services, or across a number of products or services simultaneously.
• Lead workshops, interviews and focus groups to effectively understand business problems and user needs within large complex products or services.
• Communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.
• You will understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department.
• Lead BA activities and initiatives and will champion continual learning & development within the BA community.
• You will be a leading member of the BA community, taking on leadership and line management responsibilities of BA’s. Additionally, you will play a significant role in capability building and recruitment when required.
• Encourage and promote our delivery methodologies, setting standards across the function and working to educate the BA teams working across the functions on principles, methods and tools to support their development