DESCRIPTION:

We seek a Senior Business Analyst / Client Success Analyst with digital banking experience with Canadian credit unions: Central1 Forge, VeriPark, eBankIT, CGI, Temenos, or Intellect Design. Aequilibrium is a dynamic and agile tech professional services company. This role will be integral to a collaborative and cross-functional team and contribute to innovative and impactful projects.

MUST-HAVE QUALIFICATIONS & REQUIREMENTS:

• Professional services experience with direct client engagement in financial services or the banking sector.
• Experience working for Canadian credit unions on digital banking projects with platforms like BackBase, Forge, eBankIT, VeriPark, Intellect Design, or Temenos.
• 5+ years working in a business systems planning role in a Canadian tech professional services environment, fintech, or credit union.
• Experience working in an Agile environment, using cross-functional and remote teams.
• Experience supporting the entire client lifecycle with a tech professional services organization: business development (pitch support), discovery and planning, and delivery of digital banking platform integration and customization.
• Excellent written and verbal communication skills.
• A university degree in Computer Science, Business Administration, or equivalent work experience.

• Act as a consultant and facilitator for credit union clients in their digital transformation journey to select, integrate, customize, and deploy new digital banking platforms.
• Use your expertise with digital banking platforms (Forge, VeriPark, Intellect Design, eBankIT, and Temenos) and work with the client and the AEQ executive team to co-create a digital strategy and recommendation aligned to the credit union’s needs.
• Work with stakeholders (customer, partners, vendors) and project teams to research, collect, prioritize, and manage requirements throughout the project lifecycle.
• Act as a customer representative to internal development teams to ensure solutions satisfy client needs.
• Act as an ambassador for Aequilibrium and maintaining a close relationship with the client throughout the project lifecycle.