What You'll Be Doing

• Partner with Product, Design and Technology teams to shape and deliver customer-focused digital solutions.
• Facilitate discovery activities, workshops and stakeholder engagement sessions to understand business and customer needs.
• Elicit, analyse and document business and system requirements for digital products and experiences.
• Break down initiatives into epics, features and user stories with clear acceptance criteria.
• Support backlog refinement, sprint planning and ongoing delivery activities within Agile squads.
• Conduct customer journey mapping and touchpoint analysis to identify opportunities for improved customer experiences.
• Collaborate closely with UX, Engineering and Quality Assurance teams throughout delivery.
• Ensure requirements are traceable from discovery through design, build, testing and release.
• Perform impact assessments, dependency analysis and scope change management activities.
• Contribute to continuous improvement within both delivery teams and the Business Analysis Practice.

What Success Looks Like

You are an experienced digital delivery Business Analyst who:

• Has worked as a dedicated BA within Agile delivery squads.
• Is comfortable operating in fast-paced iterative delivery environments.
• Understands how customer-facing digital products are designed, built and released.
• Can confidently bridge business, customer and technology conversations.
• Uses customer journeys, user stories and backlog management techniques to drive delivery outcomes.
• Builds strong relationships across Product, Technology and Business teams.
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