Senior Business Analyst

at  EPAM Systems Inc

We are seeking a Senior Business Analyst with expertise in business processes and system requirements to deliver strategic recommendations and implement Salesforce solutions. This role is critical in aligning business objectives with operational efficiency, with a focus on Customer Data Management processes in the Manufacturing domain.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

REQUIREMENTS

• Proven experience in business analysis with a focus on Customer Data Management processes
• Deep understanding of sales, marketing, and Customer Data Management processes in the Manufacturing domain
• Expertise in personas identification and alignment
• Ability to prepare and document Business Process Architecture (L1/L2)
• Hands-on experience with Salesforce, particularly Salesforce Data Cloud
• Problem-solving mindset and strong presentation skills
• English proficiency at a B2+ level

• Conduct in-depth discovery and analysis of business processes and system requirements
• Develop and maintain EPIC-level backlog, ensuring alignment with project goals
• Define and align personas to business objectives
• Prepare and refine Business Process Architecture (L1/L2) documentation
• Collaborate as a Data Cloud stream Business Analyst during implementation phases
• Partner with stakeholders to recommend Salesforce solutions that enhance efficiency and effectiveness