OVERVIEW

We are seeking talented and experienced Business Analysts to support a Faster Claims Payment Project within the insurance sector. This role requires strong organisational and communication skills to drive success in a dynamic environment.

The role has two components:

• Client Focused - delivering consultancy and analytical services to clients to co-create value
• Expleo - ensuring quality framework compliance, supporting the BA practice and working within others as part of a multidisciplinary delivery team

QUALIFICATIONS

• BCS Business Analysis International Diploma (or equivalent)
• A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience

ESSENTIAL SKILLS

• Strong understanding of Faster Claim Payments systems and UK financial regulations.
• Familiarity with Agile and Waterfall delivery methodologies.
• Excellent communication, documentation, and problem-solving skills.
• Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence).
• Knowledge of claims management systems and data flows.
• Understanding of customer experience metrics and service-level improvements.

EXPERIENCE

• Demonstrable experience as a Business Analyst within the London Market Insurance domain
• Experience in process mapping, requirements gathering, and stakeholder engagement
• Experience with digital transformation or automation projects in claims.
• Commercial and regulatory awareness
• Consulting experience an advantage

RESPONSIBILITIES

• For a client engagement:
• Work closely with stakeholders to gather, analyse, and document business requirements related to claims processing and payment systems.
• Map current and future state processes, identifying gaps and opportunities for improvement.
• Collaborate with IT, operations, and finance teams to support the design and implementation of Faster Claims Payment solutions.
• Conduct impact assessments and support change management activities.
• Facilitate workshops, interviews, and working groups to elicit requirements and validate solutions.
• Develop functional specifications, user stories, and acceptance criteria.
• Support testing and quality assurance activities, including UAT planning and execution.
• Monitor project progress and provide regular updates to stakeholders.
• Ensure compliance with regulatory standards and internal policies
• For Expleo:
• Network and work within multi-disciplinary teams.
• Identify business development opportunities.
• Comply with Expleo Delivery governance.
• Share knowledge and experience with team members.
• Support team success and maintain high morale.

The role has two components:

• Client Focused - delivering consultancy and analytical services to clients to co-create value
• Expleo - ensuring quality framework compliance, supporting the BA practice and working within others as part of a multidisciplinary delivery tea