TYPICAL ACCOUNTABILITIES:

• Business analysis: Leads the evaluation of the business and operational requirements of client requests, to recommend the procedures, implementation, development and improvements deemed necessary.
• Business requirements: Identifies, designs, and refines business process changes and transactions. Develops a full understanding of business requirements in order to translate them into technical specifications to facilitate the development of new systems and ensure development efforts meet the needs of clients.
• Risk assessment: Anticipates risks and issues in plans and requirements and work in collaboration with IT professionals to take appropriate action to mitigate and resolve them. Ensures that designs are implemented into a solution that is fully tested, functional, and accurate. Oversees the smooth transition of all system enhancements into the daily operations of users.
• Testing: Designs and executes business and end-user test scenarios and integration tests. Ensures that the system meets the requirements in terms of functionality, performance, reliability, and security. Tracks, monitors and demonstrates completion of a requirement.
• Documentation: Prepares technical reports and instructional manuals in order to document systems development and to support users with the use of new systems after implementation. Documents application functionality as well as the individual transactions tested, keeping track of the different levels of errors; packages service requests, problem logs, and systems enhancements into evolution releases for the business area. Ensures the development and delivery of procedure manuals and training materials.
• Technical support and services: Provides expertise to clients regarding the use of systems. Process various special requests from clients, including the upload or extraction of data and the management of specialized systems.
• Development: Maintains and upgrades interfaces to ensure clients are able to access the information and reports required to make informed decisions. Assists the business area with the implementation of changes to current procedures.
• Systems assessments: Installs and configures systems to ensure full and proper functionality. Reviews existing system capabilities and workflow to determine and recommend if changes or upgrades are possible within existing systems or if new system developments are required in order to increase business efficiency.
• Database management: Participates in planning and designing the physical databases and the database objects to effectively support the logical data design and the administrative applications created. Assists in the migration of data dictionary objects from development through production. Advises users on how to access the data, how to plan, implement and test the applications access to the databases and the applications database backup and recovery requirements.
• Security services: Investigates security breaches, recommends corrective actions and implements security measures to ensure data integrity.
• Continuous improvement: Keeps appraised of emerging technologies and identifies opportunities to integrate these to automate business processes. In this sense, contributes to the implementation of new versions of the database management system or related software tools.

KNOWLGEDGE, EXPERIENCE AND SKILLS:

Essential Qualifications:

• University Degree in Computer Science, Management Information Systems (MIS) or a related field or an equivalent combination of education and experience
• Minimum 3 years of experience supporting business units and their IT needs

Other Qualifications:

• Knowledge of computing principles with understanding of business processes and cycles
• Knowledge of project management methods and practices
• Knowledge of University’s business standards and processes
• Knowledge of industry standards and best practices.
• Knowledge of the management practices in the fields of database and data administration Knowledge of various software and applications
• Knowledge of computer security and access principles and best practices
• Analytical skills to convert business requirements into technical specifications
• Organizational skills to prioritize work and meet multiple strict deadlines.
• Ability to communicate technical concepts in a non-technical manner
• Ability to proactively keep abreast of new emerging technologies
• Bilingualism - French and English (written and spoken)

Provides guidance and advice to clients in order to align the technology solutions and the business objectives and requirements. Works closely with various levels of senior management, often acting as an official liaison between IT and the client to identify how to apply new technologies and procedures to the organization’s advantage. Manages and organizes electronic data according to the existing data administration policies and standards in order to ensure that the information needs of the users are met. Installs, configures and maintains the electronic data and systems to support and improve the efficiency of the organization’s operations.