Senior Business Analyst at ING Services Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Agile Methodology, Mortgage Originations, Requirement Documentation, Stakeholder Management, Process Mapping, User Stories, Customer Journey Mapping, SIT, UAT, Defect Analysis, Solution Design

Industry

Banking

Description

We’re on the hunt for a Senior Business Analyst to join our Mortgages team and play a key role in driving ING’s Originations transformation. Are you ready to make an impact? In this pivotal role, you’ll help define and shape the requirements and solutions that will transform the way we deliver mortgage originations across the business. This is an exciting opportunity to contribute to a large‑scale transformation program, ensuring that business requirements are fit for purpose, aligned to our strategic vision, and articulated in a way that resonates with both business and technical audiences. Your day‑to‑day will see you leading workshops with stakeholders across the business, technology teams and external vendors to capture, analyse and document complex information. You’ll bring clarity to ambiguity—consolidating large amounts of data into clear, succinct artefacts such as customer journeys, process maps and user stories. These deliverables will guide our delivery squads as they build the APIs, micro‑services and systems that power the future of our mortgage experience. As part of an agile environment, you may also support system integration testing (SIT), user acceptance testing (UAT), and participate in ceremonies alongside Product Owners and delivery squads. If you thrive in transformation, enjoy solving complexity, and excel at connecting people, processes and technology, this role offers the opportunity to make a meaningful impact at scale. This is a permanent role based in Sydney. What you’ll do Lead business analysis activities by collaborating with business teams and Solution Architects to define future‑state processes and ensure requirements align with business objectives and architectural constraints. Capture, analyse and document requirements through workshops with Product Owners, Customer Journey Experts, Service Designers, vendors and technology teams, producing artefacts such as customer journeys, process maps and user stories. Translate complex information into clear, traceable and development‑ready requirements, ensuring they meet risk, regulatory and strategic design principles. Review and validate proposed technical solutions to ensure alignment with business needs, while identifying feasible alternatives when constraints arise. Provide ongoing business support across project and BAU teams, assisting with system/process queries and contributing to SIT and UAT activities, including defect analysis and workarounds. Work effectively within Agile teams, participating in agile ceremonies and ensuring requirements are well‑defined, prioritised and understood across delivery squads. What we’re looking for Experience working in Agile or hybrid Agile/Waterfall environments, including participation in key agile ceremonies and creation of project artefacts. Strong knowledge of end‑to‑end lending and mortgage processes, particularly within originations and/or servicing is highly regarded. Ability to translate complex business objectives into clear, principles‑aligned requirements, supported by well‑defined process flows, customer journeys and user stories. Skilled in analysing and documenting current and future‑state processes and collaborating with technical teams to shape and validate system and solution designs. Proven capability to manage, prioritise and maintain requirements, while building strong relationships with stakeholders across product, design, delivery, architecture and technology. Excellent communication, problem‑solving and risk‑identification skills, with the confidence to work independently and contribute effectively within cross‑functional teams. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact Skye Griffiths , skye.griffiths@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications will close Thursday, 8th July. #LI-DNI We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

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Responsibilities

Lead business analysis activities to define future-state processes and requirements for mortgage originations transformation. Collaborate with stakeholders and technical teams to produce customer journeys, process maps, and user stories for delivery squads.