Business Analysis amp; Requirements Management

Airline eCommerce / Travel / Digital Product experience

Strong understanding of airline booking flows, customer servicing and digital customer journeys

Agile delivery, user stories, functional requirements and acceptance criteria

Business process modelling, workflow analysis and stakeholder management

Knowledge of airline operations and IRROPS (flight delays, cancellations, rebooking and disruption management)

Experience with Azure DevOps or similar requirement and defect